Warranty Policy
GENERAL WARRANTY INFORMATION
RIGEAR Warranty Policy
1. Warranty Length
RIGEAR Gaming and Custom PCs carry a 3-year warranty of parts and services.
RIGEAR Computer Cases, Computer Fans and Fan Accessories, and Lighting Accessories carry a 1-year warranty.
RIGEAR Liquid Coolers carry a 1-year warranty from the date of receiving the product.
Proof of purchase is required for warranty service.
2. Who Is Protected
The Warranty covers only RIGEAR products purchased by the original user/original customer.
3. What Is and Is Not Covered
Please note that our warranty is not an unconditional guarantee. If the product, in RIGEAR's opinion, malfunctions within the warranty period, RIGEAR will at its discretion repair or replace the product that is equal or greater in value depending on the supply of the market.
The warranty does not cover any RIGEAR product that was damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
Any product or serial number/warranty sticker modification applied without permission from RIGEAR. Any damage that is not a manufacturing defect. Damage, deterioration or malfunction resulting from accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification or failure to follow instructions included with the product. Repair or attempted repair by anyone not authorized by RIGEAR. Shipping or transport damage (claims must be made with the carrier). Normal wear and tear. RIGEAR does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose. At the time being, we do not cover any shipping for all exchanges and returns.
4. Exclusion of Damages (Disclaimer)
RIGEAR's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. RIGEAR shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of data, business, or for liability in tort relating to this product or resulting from its use or possession.
5. Limitations of Implied Warranties
There are no other warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Section 1.
6. To Obtain Technical Support
If you have already referenced your product owner's manual and still need help, you may contact us by phone at (+6)014-9358158 or please file a support request to the RIGEAR Support team here.
7. For Warranty Service
In the event that warranty repair or replacement is necessary, RIGEAR will request and you must provide proof of purchase (store receipt or invoice) in order to receive warranty service.
Users/customers may also send in for warranty repair or replacement through our local reseller(s).
All warranty repair or replacement periods are on a case-to-case basis. Warranty repair or replacement may take from 2 to 12 weeks.
PRE-BUILT AND CUSTOM PC WARRANTY INFORMATION
This is RIGEAR Limited Warranty & Technical Support Agreement (this “Warranty”) gives the original purchaser (“you”) of the RIGEAR Pre-Built and Custom System (as defined below) express limited warranty rights from RIGEAR SDN BHD. (“RIGEAR”) during the Warranty Period (as defined below).
General Terms.
RIGEAR warrants that any part of the hardware system, excluding software, documentation, and similar items (the “System”) will be free from defects in workmanship and materials for a period of two years after the date of delivery of the System, or such longer period as applicable under the terms of any extended warranty option purchased by you (the “Warranty Period”).
During the Warranty Period, RIGEAR will repair or replace, as determined by RIGEAR in its sole discretion, any defective Systems or parts thereof. This Warranty does not cover and, for the purposes of this Warranty, “System” does not include software applications or programs, including without limitation, any operating systems and third-party software, or any documentation that was included with the System. RIGEAR’s obligations under this Warranty, at its sole discretion, to repair or replace for a System that manifests a defect in materials or workmanship ceases upon the expiration of the Warranty Period.
RIGEAR will never charge you for labor or phone support for repairs covered by this Warranty.
If you are not satisfied with the System for any reason, you may contact RIGEAR within 14 days from the date of delivery and RIGEAR will refund you for the price you paid for the System, provided, however, that RIGEAR will charge a refund fee of 20% of the System total amount and that any fees for custom work to the System (if applicable), software, assembly, or shipping and handling will not be refunded.
If you want to cancel an order after the order was placed and the System has not been built yet, RIGEAR will offer a full refund for your order, note that the cancellation was done within 24 hours when the order was placed.
If the System is built and is ready to be shipped, RIGEAR will charge a 20% refund fee of the System total amount.
This Warranty does not cover damage or defects that are due to normal wear and tear, accident, abuse, misuse, problems with electrical power, usage that is not in accordance with the System instructions, failure to follow the System instructions, or failure to perform preventive maintenance. Your Warranty will be rendered void if the service tag or serial number is missing, damaged, or altered. If you upgrade or change the System in any way after it is delivered to you, this Warranty shall immediately become void.
Game Performance Benchmark (FPS).
For all Systems for which RIGEAR has provided the game estimated performance benchmark known as frames per second (“fps”), RIGEAR warrants that the fps for such Systems is only an estimate and actual benchmark and performance may differ.
All benchmarks are based upon stock configurations for the System’s CPU and GPU combination running under normal system conditions. Any modifications to your System that are not authorized in advance by RIGEAR in writing, including without limitation overclocking or underclocking the GPU and/or CPU, will void the Warranty with respect to that System.
Disclaimers & Limitation of Liability.
Repair or replacement as outlined herein constitutes your sole and exclusive remedies for breach of this Warranty. RIGEAR shall not be liable for any direct, indirect, special, incidental, consequential or other damages, whether based upon breach of contract, breach of warranty, negligence, or strict liability, including but not limited to loss of profit, loss of revenue, loss of data or software, loss of use of the System, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, your time, injury to property, and all claims of any third parties. EXCEPT AS EXPRESSLY STATED HEREIN, RIGEAR MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY RIGEAR, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR SYSTEM AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY SYSTEM, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TO THE EXTENT PERMITTED BY LOCAL LAW, RIGEAR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. TO THE EXTENT PERMITTED BY LOCAL LAW, RIGEAR IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY RIGEAR WHEN THE SYSTEM IS MANUFACTURED, SUBJECT TO ANY APPLICABLE UPDATES. MEMORY DATA MAY BE LOST DURING REPAIR.
Your Responsibilities.
In order for RIGEAR to provide you with the best possible service under this Warranty, you agree to:
- Provide true, accurate, and complete information when filing a claim.
- Provide an environment that meets RIGEAR requirements, including protecting the System from corrosion, contamination, and spills.
- Cooperate with RIGEAR in attempting to resolve any issues using online chat, email, or telephone. This may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options.
- Verify configurations, load most recent firmware, install software patches, and run diagnostics and utilities on your System.
- Make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss. Before returning any System for warranty support or repairs, you agree to back up your files, data, and programs, and remove any confidential, proprietary, or personal information.
- Remove any external options or accessories that would be subject to loss during the repair or replacement process.
Entire Agreement.
This Warranty, including the Terms of Service, the Packing Instructions, any End User License Agreements or other terms applicable to specific RIGEAR products or services, contain the entire understanding between you and RIGEAR, and supersede all prior understandings of the parties hereto relating to the subject matter hereof, whether electronic, oral or written, or whether established by custom, practice, policy or precedent, between you and RIGEAR with respect to the System.
Request Warranty Service
To receive warranty service on your product, you must submit a request to RIGEAR Support to address the problem or file a request from your RIGEAR Profile. If a technician deems the product defective or requiring testing, you will be required to provide a copy of your proof of purchase to submit an RMA request. Once approved, you will receive an RMA number, upon which you will be asked to ship the defective item back to RIGEAR with the RMA number marked or labeled on the package.
RIGEAR recommends that appropriate measures are taken to safeguard the product from damage during shipping. Any damages done during the warranty shipping process will not be covered.
Warranty Service
All RIGEAR PCs come with a 3-Year Labor and Services. No additional charges will be incurred during the warranty process on labor. However, shipping cost is not included in this Service Warranty.
Services in this warranty consist of several services provided by RIGEAR.
- Dusting and cleaning*
- Professional stress testing*
- Reapply thermal paste*
- Software, drivers and bios firmware update*
- Upgrade of components
*Services only applicable to once a year. Additional services may be purchased
On-site Service
All RIGEAR PCs purchases will be entitled a 30-days on-site service within our coverage area 12KM*. 30-days are only valid from the date of item delivered. However, additional add on on-site service will have a wider coverage up to 25KM*.
*Distance can be calculated via Google Maps from the address: No. 5, Jalan Sitar 33/6A Shah Alam Premier Industrial Park, Seksyen 33, 40400 Shah Alam, Selangor, Malaysia.
RIGEAR Return and Refund Policy
For product return and refund policy, please our Return and Refund Policy page for more information.
