We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note, there is a 20% fee unless you have received a product with defective hardware that is confirmed by our team. For example, if your product total cost is RM3,000 (excluding shipping), only RM2,400 will be refunded.

Shipping costs are strictly non-refundable.

To be eligible for a return, your purchase must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase. In the event where you do not have the original packaging, you will be charged an additional fee for a return box. Any damages incurred in shipping due to non-original packaging may result in additional fees and/or refusal of refund.

To start a return, you can contact us at hello@rigear.io. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@rigear.io.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Accessories that have been opened and show signs of wear and tear such as a keyboard, mouse, or headset cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds may take up to 5 working days, depending on the payment method used.